1. Eligibility for Returns:

To be eligible for a return or exchange, the following conditions must be met:

• The product must have been purchased from Linq50.
• The return or exchange request must be initiated within 30 days from the date of purchase.
• The product must be unused, in its original condition, and accompanied by the original packaging, accessories, and proof of purchase.
• The return or exchange must comply with any additional terms specified at the time of purchase.

2. Return Options:

Depending on the circumstances, we offer two options for returns:

• Refund: If you are not satisfied with your purchase, you may request a refund. Upon receiving the returned product and verifying its eligibility, we will refund the original purchase amount using the original payment method. Please note that any shipping charges or fees associated with the original purchase are non-refundable.
• Exchange: If you have received a defective or damaged product, we will gladly exchange it for a replacement of the same model, subject to availability. If the same model is not available, we will offer a comparable alternative or provide a refund. In the case of an exchange, we will cover the shipping costs for the return and replacement.

3. Return Process:

To initiate a return or exchange, please follow these steps:

• Contact our customer support team within the designated return period to request a return or exchange.
• Provide the necessary information, including your order number, product details, reason for return/exchange, and any supporting evidence (e.g., photos of defects).
• Our customer support team will guide you through the return process, including providing you with a return authorization number and instructions on how to package and ship the product back to us.
• Please ensure that the returned product is securely packaged to prevent any damage during transit. We recommend using a trackable shipping method and obtaining proof of shipment.

4. Return Exceptions:

The following items are generally not eligible for return or exchange:

• Products that have been personalized, customized, or modified to meet your specifications.
• Software products or downloadable digital content.
• Products that have been damaged due to misuse, accidents, or unauthorized repair attempts.

5. Warranty:

• For products covered under a manufacturer’s warranty, please refer to the specific warranty terms provided by the manufacturer. We will assist you in facilitating warranty claims according to the manufacturer’s guidelines.

6. Your Responsibilities:

To ensure a smooth return or exchange process, we kindly request that you:

• Provide accurate and complete information when initiating a return or exchange.
• Follow the return instructions provided by our customer support team.
• Take reasonable care of the product while it is in your possession.

7. Changes to the Return Policy:

• We reserve the right to modify or update this Return Policy at our discretion. Any changes will be effective immediately upon posting the revised policy on our website. We encourage you to review the policy periodically for any updates.

If you have any questions or need further clarification regarding our Return Policy, please reach out to our customer support team. We are here to assist you and ensure your satisfaction.

To process a return, START HERE

Thank you for choosing Linq50. We appreciate your trust and look forward to serving you!

Linq50